Frequently Asked Questions
If you need technical help or help with subscriptions, please click here: support@numberjacksmissiontolearn.co.uk
If you wish to leave feedback or other comments, please click here: feedback@numberjacksmissiontolearn.co.uk
What is Numberjacks: Mission to Learn?
Numberjacks: Mission to Learn is a web-based subscription service that helps
young children to learn mathematics, and is suitable for children from about three
to about 6 or older. Children sign up as Agents to help the Numberjacks, and are
engaged and motivated by a rich mix of games, interactivity, video, audio and images.
How will Numberjacks: Mission to Learn help my child?
Numberjacks: Mission to Learn aims to help children to learn in a creative and
open-ended way, to develop their confidence, understanding and skills in the key areas
of mathematics and problem-solving. There is a mixture of exploration and 'playing'
with mathematical ideas, as well as focussed 'questions and answers' to challenge
them. Most games have different levels so that they can encourage younger and
less able children whilst challenging and stretching older and more able children.
Above all we hope that Numberjacks: Mission to Learn will help to give children
confidence and to develop a positive attitude to numbers and mathematics.
What mathematics does Numberjacks: Mission to Learn cover?
Numberjacks: Mission to Learn encourages the development of the following skills,
understanding and attitudes:
What mathematics are young children expected to know?
The core skills and concepts are much the same in most countries, but specific
guidance will vary from country to country, state to state, and from time to time. The
links below are good starting points to find out more:
What is the best address to write to about the program?
The quickest response will be to an email to support@numberjacksmissiontolearn.co.uk
for payment and technical enquires, or feedback@numberjacksmissiontolearn.co.uk for
anything else. You can write to our registered address is:
Open Mind Productions,
27 York Road,
Teddington,
Middlesex,
TW11 8SL
I'd like to add another child to my account
To add another child to your account go here.
What do I do if I've forgotten my password?
To get a reminder of your password go here.
How do I cancel or amend my account?
To cancel or amend your account go here.
What browsers are recommended to use?
Try using Internet Explorer or Firefox as Numberjacks: Mission to Learn is designed
to work in these browsers.
The latest version of Internet Explorer is available here.
The latest version of Firefox is available here.
What resolution (size of display) do I need?
Numberjacks: Mission to Learn needs a minimum resolution of 1024 x 768.
I can't see everything on my screen.
Check your zoom setting is set at Normal or 100%.
In Internet Explorer and Firefox pressing F11 will set the browser to fill the screen -
clicking F11 again will restore the screen to normal.
The pictures are fuzzy or jagged.
Check your zoom setting is Normal or 100%.
Games or videos don't work, run slowly or freeze.
We very much hope you won't have any difficulties running the software. If you do,
please try any if the following:
Screens take a long time to load.
Many screens will take a while to load first time, but after that (until you clear your
cache) they should load quickly. It may be your internet connection is slow. You can
test your connection at www.speedtest.net
Some of the site doesn't work.
You may not have Flash installed on your computer. If not go to http://
get.adobe.com/flashplayer/
The sound doesn't play.
Check your speakers are on and volume turned up, and that the sound on your
computer is not muted. Press the loudspeaker icon on screen.